Client Demands Unblocked Spam Filter, Regrets His Decision

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Eric Lund
May 29, 2021 12:00 PM EDT

There's nothing quite like that sweet "I told you so feeling" you get when a customer gets exactly what they wanted and learns that they screwed up. It feels good to drink in the visceral feeling of an outsmarted horrible customer. Customers are often wrong, but too few of us don't give a rip, so this kind of interaction is as rare as it is sweet.

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  • 01
    Text - r/MaliciousCompliance Posted by u/TheNerdyMupton 18 hours ago You want "every email that's addressed to you" to arrive at your inbox? You got it, pal. OC S Just happened, my bosses and I are still laughing. We are a small IT company. We manage quite a few clients, though. This one gentleman and one of our busier client sites says that he's tired of being told his emails never arrived to him. We look it up and yes, a couple of legit emails got tangled up in the spam filter. No big deal, we
    via TheNerdyMupton
  • 02
    Text - No, not good enough for this guy. He calls back screaming. "I ORDER YOU TO LET ANY EMAIL ADDRESSED TO ME COME TO MY INBOX". I advise him that I'm going to have to transfer him to IT security and he's going to have to, on a recorded line, say he understands and accepts responsibility for yadda yadda yadda. See, I did that because these guys get thousands of spam emails a day. A while back, several folks (this guy included) decided to give their email address and password to some unsavory w
    via TheNerdyMupton
  • 03
    Text - So he accepts, saying he just wants all his emails to go to him. We allow all messages to him to bypass the spam filter. Three hours later, he has over 100 new emails. And they keep coming in. He calls back, furious, asking why his spam filter isn't working. "Sir, you asked that all emails addressed to you arrive at your inbox."
    via TheNerdyMupton
  • 04
    Text - UPDATE: So right around 4:45pm today, he's calling our office and the call gets routed to me since I own the ticket. He's livid. Shouting so loud my co-workers on the opposite side of the room can hear him. "WHATEVER YOU DID TO MY EMAIL I WANT IT PUT BACK TO THE WAY IT WAS! YOU F*CKED UP MY EMAIL AND NOW I CAN'T GET ANY WORK DONE BECAUSE MY STUPID NOTIFICATIONS ARE GOING OFF EVERY SECOND!" I calmly reply "Absolutely. I'll go ahead and turn your spam filtering back on and all these emails
    via TheNerdyMupton
  • 05
    Text - I calmly reply "Absolutely. I'll go ahead and turn your spam filtering back on and all these emails will stop." "GOOD! ITS WHAT YOU SHOULD HAVE DONE IN THE FIRST PLACE!" At the end of it all, nothing changed, and he's happy. God I love IT work.
    via TheNerdyMupton
  • 06
    Text - EDIT: To the few of you who have (and the many more that will, seeing as how this picked up a little more steam than I was expecting) commented saying I should be fired. Chill. I'm lucky enough to be at a place that values their employees enough to know that we do not deserve the kind of verbal abuse this guy slings out. A lot of jobs I've been at would have handed me my walking papers the moment I didn't immediately suck this dude off to climax before finding out what his name was. Betwe
    via TheNerdyMupton
  • 07
    Text - FINAL EDIT: I had to. I logged into our system this morning from home and listened to the recording. It's glorious. Here's the highlights: Security: So [OP] tells me you're looking to turn off the spam filter? Client:I don't even get spam. I'm paying you people for something I don't need. Security: It's not an added cost, but you're not getting spam because you have a spam filter. If you turn that off, you're going to get flooded with spam emails. Client: I don't care. I've given you guys
    via TheNerdyMupton
  • 08
    Text - Security: I just need you to be aware that without the spam filter, you're open to getting every spam email that comes to you, some of which may be malicious and could open you up to viruses, malware, and all sorts of software that could compromise your entire network. By going against our suggestions, you understand that [Our Company] cannot be held liable for any malicious software that makes it on to your network, infects any of your systems, or causes any system downtime and that you
    via TheNerdyMupton
  • 09
    Text - Security: Sir, I really need to reiterate how much we cannot recommend this action, you're going to get-- Client: I DON'T CARE, DO WHAT I TELL YOU. Security: Ok, I'll have [OP] remove you from the default spam rule, and you'll start receiving any email sent to you. Again, it's going to be a lot. The spam filter actually does catch a lot of spam. Client: I. DON'T. CARE. JUST DO IT. Security: Ok then. Thank you. Have a good day. Click
    via TheNerdyMupton

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